Returns & Exchanges

At Back to the Roots, we believe in timeless quality and want you to be completely satisfied with your sustainable fashion choices. If your purchase isn't quite right, we offer a 30-day window for returns and exchanges on all unworn items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original biodegradable packaging, ensuring all tags remain attached and the packing slip is included.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or ship your new exchange size within 5-7 business days.