Frequently Asked Questions
Everything you need to know about our conscious apparel and services.
What materials are used in Back to the Roots clothing?
We prioritize sustainability by using 100% organic cotton, recycled polyester, and ethically sourced natural fibers to ensure high-quality, long-lasting garments.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply visit our returns portal to start your request.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your manufacturing processes ethical?
Yes, we partner exclusively with Fair Trade Certified factories that ensure fair wages, safe working conditions, and zero tolerance for forced labor.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Afterpay.